Do you need help? Please call us at 812.332.1071.
Superior Customer Service
812.332.1071 Our Location
EXCHANGE AND RETURN PRIVILEGE
Gold Casters exists to satisfy its customers. We are happy to assist you with your past or future purchases.
Your purchase, in new condition and accompanied by its original receipt, may be returned within 7 days or exchanged within 30 days of the original purchase date. Sale or clearance merchandise, consignmenl purchaces, completed layaways, special orders, modified and/or custom pieces are not returnable or exchangeable.
Credits or refunds will be issued in accordance with the original method of payment. For any purchase made by check, there will be a 14 business day wait period. All cash refunds will be made by check within 7 business days. Gift recipients will be issued a merchandise credit only. Gift certificates are not redeemable for cash.
Articles may be placed on layaway for a maximum of 90 days, with a minimum deposit of 25%, and three equal monthly payments. If no satisfactory arrangerrrents have been made for full payment before the end of the 90-day period, the item(s) will be returned to stock.
Layaway deposits and payments are non-refundable after 7 days of original layaway date.
SPECIAL ORDERS, CUSTOM WORK. AND ALTERED ITEMS POLICY
We regret that special orders are not returnable, and that no refund or exchange can be made. A special order constitutes any jewelry, watch, or gift item ordered, custom-made, or altered at the customer's request.
CENTER STONE WARRANTIES
Gold Casters cannot be responsible for the loss of the center stone, or any primary stone, from any item we sell or repair. Please consult your insurance agent for information about how to lnsure your important pieces of jewelry against such a ioss, or any other mishap. We wili, upon request, be happy to provide you with an appraisai for any item we sell.
GEMSTONE DAMAGE DISCLAIMER
Gold Casters cannot be responsible for damage attributable to unstable enhancement processes, or for pressure or heat-sensitive stones, or stones with fractures, as there is an inherent risk in handling and setting them.
SALE ITEM EXCLUSIONS
Sale pricing is not applicable to prior purchases, layaways, or special orders.
GEMSTONE ENHANCEMENT DISCLOSURE
Gemstone purchasers should be aware that natural gemstones are processed from the time they are extracted from the earth by one or more traditionaily-accepted gem and jewelry industry practices. All colored gemstones listed on the sales receipt have probably been subjected to a stable and possibly undetectable enhancement process to improve color and/or stability. Such enhancements may include, but are not limited to heat treatment, irradiation, and impregnation. Ail relevant information will be readily provided to the best of our knowledge. Prevailing market values are based on these universally practiced and accepted processes by the gem and jewelry trade.
Ail watches are cieansd with the latest ultrasonic cleaning equipment. eiectronically timed, and adjusted to the capabilities of the watch. Watch overhauls are warrantied for 6 months. The warranty does not cover watches which have been abused, tampered with, or if the watch shows signs of rust resulting from water damage. We are not responsible for worn or brokan parts which were not necessary to replace at the time of the overhaul. There are no warranties on crystals, stems or crowns, or watchbands. Once a water resistant watch has been opened to change the batiery, it may no longer retain its water resistancy; Gold Casters does not warranty any water resistant watch against leakage unless it has undergone a pressure-test after a battery change; there is an additional fee for this service.
SERVICING AND CLEANING
Gold Casters wiil clean your jewelry and check the prongs free of charge. We recommend that this be done at least twice per year.